One of the biggest challenges for companies providing technical and professional services located in and operating across the Asian region is balancing the client’s needs and expectations while managing costs and margins. Increasingly this requires in-field access to essential client, equipment and account information.

CitySoft provides Sage X3 Service Management software solutions that streamline business processes, improve stock and people management, as well as driving business profitability.

Sage X3 supports your people in the field

Sage X3 Service Management software solutions that CitySoft implement are also Web-native and utilise the latest mobile technologies. This mobile technology has been designed to assist technical staff in the field deliver timely knowledgeable service, and to order and supply the correct parts and consumables. It also allows technical field staff to complete other business processes from the field such as purchasing, client electronic sign off and booking and scheduling new appointments. With greater visibility over equipment and client information field staff can provide superior service with fewer repeat visits and delays.

Which Service Managers will benefit the most from Sage X3?

Sage X3 Service Management software includes features specifically designed for mid-sized businesses providing intellectual services, technical services and operational services. The in-built equipment card capability in Sage CRM supports warranty, commissioning and after sales service whilst the calendar supports one off and scheduled recurring services. The Sage X3 Service Management suits data centre providers dealing with fixed and variable billing metrics such as equipment coverage, and volume-metric data consumption.

Sage X3 business processes for Service Management

In addition to many of the functions you would expect from a ‘best of breed’ mid-market ERP software solution, Sage ERP’s Service Management solution delivers an extended set of out-of–the-box business benefits. The following are just a few of those benefits.

Customisable workflows

Sage X3 Service Manager incorporates customisable workflows for ‘do and charge,’ project and job-related services, as well as equipment specific technical services. Configurable approval processes and alerts further streamline delivery efforts. Maintenance of a resource skills matrix helps with recruitment to fill current or pending gaps based on actual or expected work loads and scheduling of available resources.

Optimise cash flow

CitySoft configures your personal Sage X3 Service Manager software to better manage your resources, costs and people.

Sage X3 supports better management of spare parts inventory, ensuring you free up working capital by maintaining an optimised parts inventory. Advanced equipment card creation from sales order entry aids with warranty, spare parts and after sales servicing of equipment.

Enterprise-wide improvements

Sage X3 is an enterprise-wide solution for labour and product-based project and job engagements; after sales service; billing; spare parts management; and warranty and maintenance fulfillment.

Sage X3 supports sophisticated volumetric billing models and simple client entry, via a Web portal of consumption data that can trigger invoicing, service requests and consumables replenishment.

Enhance your project management capabilities

Sage X3 helps your business better manage project-based engagements. Sage X3 project management tools allow you improved management of projects from design through to completion, by providing a dual customer and operational view. This view is enhanced through centralisation of all project-related components and events, as well as standardisation of the associated processes and clear graphical representation of data.

A solution born of experience

Sage X3 has used its experience working with the most successful Service Management companies around the globe to develop the tools to help you simplify project management processes, ensuring accurate tracking and situation intelligence to help you adapt to changing circumstances.

Improve financial performance and visibility

Sage X3 also helps you measure a project’s financial performance, in order to allow you to better manage jobs. Now you can assess job profitability, compare current and historic projects, model projects and jobs for forecasting, quoting and scheduling purposes.

DIMO Computerised Maintenance Management System (CMMS)

DIMO Computerised Maintenance Management System (CMMS) for Sage X3 provides companies with an asset and facility maintenance solution that encompasses effective resource planning for maintenance engineer allocation, spare parts consumption and booking of resources.

DIMO software is designed to increase the availability and performance of equipment by decreasing downtime and failure of equipment. DIMO helps simplify asset management and renewal asset decision-making by measuring the precise cost of ownership of assets.

When connected to Sage X3, DIMO CMMS software delivers companies with a powerful end to end ERP system. Companies can co-ordinate production, maintenance, spare parts, human resources and asset resources required to achieve optimized plant and equipment performance.